FAQ

Are luxe&real items authentic?


YES. All luxe&real items are authenticity guareented and provided by authorized suppliers. All our inventory is supplied directly from the brand name company itself. We do not buy from third parties, manufacturers, or brokers. We guarantee that all of our merchandise is brand new and authentic. Each item’s authenticity is absolutely guaranteed and can be verified with original purchase receipts and invoices from each respective brand name company.




Are luxe&real items new or pre-owned?


All luxe&real items are new and provided with labels.




Shipping&Delivery


Free shipping to countries Turkey, UAE, Qatar, Kuwait,Egypt,KSA,Bahrain and Oman. Only shipping to those countries mentioned above. Estimated shipping time is 1-4 days, Estimated processing time is 5-7 days, Estimated delivery time is 7-14 days. Despite luxeandreal will effort the best for you, can not be responsible for any unforeseen delays due to the procedures of national custom authorities.




Will I need to pay taxes and duties?


YES. National tax authorities oblige their own citizens for taxes and duties under their laws. Last prices of items exclude import duties and sale taxes. Duties and taxes must be payed directly to carrier upon arrival. Luxeandreal offers reasonable prices with taking into consideration the taxes and duties. As a simply quick reference, the estimated rates are below (tax+duty); Turkey: 18%, UAE: 10%, Qatar: 5%, Kuwait: 5%, Egypt: 14%, Saudi Arabia : 20% Please be aware that those rates are estimated rates and collected as a quick reference. Luxeandreal can not be responsible for additional fees applied by national custom authorities. For more details, please contact your local customs office/respective tax authority.




Returns & Refunds?


Luxeandreal follows a 14-day return policy The item must be undamaged, unworn, and unused with tags still attached within 14 days of the notification that the item will be returned. Luxeandreal also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Free shipping does not cover the returns. For more on returns, please contact us.




Sizing Guide


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